Streamlined workflows. Automated processes. End-to-end visibility. Real-time information sharing. NEXGEN 311 digitally transforms how service requests are submitted by customers, expedited to the appropriate internal team, monitored in real-time, and resolved faster than ever.
The future of customer
service has arrived.
Integrated with our Asset Management solution, the NEXGEN 311 web-based service request portal enables your customers to easily submit and monitor service requests in real-time via their mobile device or desktop. The other side of the platform automates seamless routing of all new service requests to ensure that the right department, supervisor, or maintenance team receives the right service request every time.
Phone, Live Chat, Email
Personalized Client Service
NEXGEN HELP DESK
The NEXGEN Help Desk portal allows your team to manage internal operation issues, such as IT, maintenance, administrative related cases, and all other employee queries from one common intuitive service request system.
NEXGEN CASE STUDY
311 Connect App delivers industry-leading service.
“NEXGEN’s advanced functionalities have allowed us to successfully configure the county’s 311 Connect mobile app, optimizing the service request system to fit our business processes and user requirements.”
MICHAEL L. PETERSON, DIRECTOR OF WATER RESOURCES, SACRAMENTO COUNTY WATER AGENCY
are your new normal.
Remember those cumbersome, labor-intensive integration workflows you endured to integrate your asset management platform with third-party software providers? Those days are a distant memory.
NEXGEN’s robust platform was built for zero-stress seamless integrations with a wide variety of information systems. Leveraging our fully connected enterprise-wide approach ensures all software providers are interconnected and updated in real-time.
DON’T SEE YOUR INTEGRATION ON THE LIST?
You’re in luck! We can integrate with practically any system. Let us know what you want to accomplish, and we’ll connect you with one of our experts.