OUR SOLUTIONS

06

NEXGEN 311.

REVOLUTIONIZING THE RELATIONSHIP BETWEEN YOU AND YOUR CUSTOMERS, ACCELERATING THE FLOW AND RESOLUTION OF SERVICE REQUESTS, BOOSTING BUSINESS EFFICIENCIES, AND DELIGHTING CUSTOMERS.

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Streamlined workflows. Automated processes. End-to-end visibility. Real-time information sharing. NEXGEN 311 digitally transforms how service requests are submitted by customers, expedited to the appropriate internal team, monitored in real-time, and resolved faster than ever.

The future of customer
service has arrived.

01
NEXGEN 311

Integrated with our Asset Management solution, the NEXGEN 311 web-based service request portal enables your customers to easily submit and monitor service requests in real-time via their mobile device or desktop. The other side of the platform automates seamless routing of all new service requests to ensure that the right department, supervisor, or maintenance team receives the right service request every time.


  • Phone, Live Chat, Email

  • 24-Hour Support

  • Personalized Client Service

02
NEXGEN HELP DESK

The NEXGEN Help Desk portal allows your team to manage internal operation issues, such as IT, maintenance, administrative related cases, and all other employee queries from one common intuitive service request system.


  • Knowledge Base

  • Knowledge Base

  • Ticket History
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NEXGEN CASE STUDY

311 Connect App delivers industry-leading service.

“NEXGEN’s advanced functionalities have allowed us to successfully configure the county’s 311 Connect mobile app, optimizing the service request system to fit our business processes and user requirements.”

MICHAEL L. PETERSON, DIRECTOR OF WATER RESOURCES, SACRAMENTO COUNTY WATER AGENCY

SEE THE SUCCESS
  • 811 Ticketing
  • City Sources
  • CivicPlus Connect
  • DigAlert
  • GovQA
  • Graffiti Management
  • SeeClickFix
  • GraniteNet
  • GraniteXP
  • Innovyze
  • ITpipes
  • NASSCO
  • Ovation Data
  • Pipetech
  • POSM
  • PowerBI
  • WinCan
  • Wonderware
  • Google
  • Microsoft
  • OnBase
  • AutoCad
  • BIM
  • Esri Indoors
  • Navis
  • Siemens
  • Incode
  • Microsoft 365
  • MS Dynamics 365
  • New World
  • Oracle JD Edwards
  • Salesforce
  • SAP
  • Springbrook
  • Tyler Munis / ERP
  • AT&T Fleet Tracker
  • Dossier
  • Gasboy
  • GeooTab
  • FuelForce
  • Fuelman
  • FuelMaster
  • Napa Auto Parts
  • Samsara
  • Verizon Connect
  • ArcGIS
  • Esri Indoors
  • Google
  • TreePlotter

NEXGEN STRATEGY

Seamless integrations
are your new normal.

Remember those cumbersome, labor-intensive integration workflows you endured to integrate your asset management platform with third-party software providers? Those days are a distant memory.

NEXGEN’s robust platform was built for zero-stress seamless integrations with a wide variety of information systems. Leveraging our fully connected enterprise-wide approach ensures all software providers are interconnected and updated in real-time.

DON’T SEE YOUR INTEGRATION ON THE LIST?
You’re in luck! We can integrate with practically any system. Let us know what you want to accomplish, and we’ll connect you with one of our experts.

CONTACT US