OUR SERVICES

04

Client success.

WE BELIEVE A GREAT USER EXPERIENCE STARTS WITH EXCEPTIONAL SERVICE. IT’S THE FOUNDATION OF OUR BUSINESS, DRIVING EVERYTHING WE DO AT NEXGEN.

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Clients choose us, and realize profound results, because of our people. From top to bottom, we treat our clients as a part of our team. Trusted partners. NEXGEN’s client success team members have a relentless drive to do more to support strategic growth of every client, and do it better. That’s the culture that defines who we are.

Don’t worry, we’ve
got you covered.

01
CLIENT SUCCESS TEAM

Our team is committed to delivering professional, timely, and quality resolutions to user issues as defined in our Level of Service Agreements. Global support is available 24 hours a day, with a simple click on the “Support” icon available within our software. You can count on receiving a call from one of our experienced team members in just minutes to address your issue.


  • Phone, Live Chat, E-mail, NEXGEN 311

  • 24-Hour Support

  • Personalized Client Service

02
HELP DESK PORTAL

The NEXGEN Help Desk Portal allows you to easily manage your internal operation issues, such as IT, maintenance, and all other types of queries from one common intuitive service request system built right into your NEXGEN software. This integration delivers the advantages of expedited, seamless routing of service requests and work orders to the correct departments.


  • Knowledge Base

  • How-To Videos

  • Ticket History