Connecting Local Communities to Maintenance Teams

311service by NEXGEN is an innovative service request platform designed to streamline how service requests get reported and resolved. With 311service, customers can now report graffiti, potholes or other public nuisances straight from a desktop or mobile device, while maintenance teams scan view, track and resolve issues in real-time. Service requests reported from the portal are automatically sent to NEXGEN Asset Management and routed to the appropriate maintenance team. Most importantly, customers are updated throughout the lifecycle of their service request.

What 311service Does

  • Enables customers to easily submit, manage and monitor service requests.
  • Automates service request routing so the right maintenance team receives the right service request every time.
  • Keeps customers in the loop with real time updates as the status of their service requests change.

311service is seamlessly integrated with NEXGEN Asset Management. With intuitive mapping, NEXGEN automatically assigns new service requests to the appropriate supervisor or work crew based on the service request type.

Looking for a branded service request mobile application? You’ve come to the right place. We also develop custom branded mobile applications for iOS or Android so your customers can easily submit service requests via an app on their mobile devices.

Not a city? No problem. 311service can also support maintenance teams for facilities, plants or properties. If your maintenance team receives service requests from customers or employees, 311service will streamline the process from start to finish.

Key Features

Improved Work Efficiency

Streamlined service request workflow increases operational efficiency

Smart Routing

Service requests are automatically sent to the right department, supervisor or work crew.

Quick Integration

Instant website integration along with a unique website URL for quick setup. No coding needed.

Customizable Web Portal

Employees, customers and citizens can report service requests through your organization’s existing website.

Familiar “Pin Drop” Functionality

Customers can drop a pin on a map, fill out a quick form and submit a service request in just a few seconds.

Easy-to-Use App

Reporting service requests is made effortless with an intuitively designed app that is available on iOS and Android.

We can help enhance customer service & improve accountability through 311service

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