- Enables customers to easily submit, manage and monitor service requests.
- Automates service request routing so the right maintenance team receives the right service request every time.
- Keeps customers in the loop with real time updates as the status of their service requests change.
311service is seamlessly integrated with NEXGEN Asset Management. With intuitive mapping, NEXGEN automatically assigns new service requests to the appropriate supervisor or work crew based on the service request type.
Looking for a branded service request mobile application? You’ve come to the right place. We also develop custom branded mobile applications for iOS or Android so your customers can easily submit service requests via an app on their mobile devices.
Not a city? No problem. 311service can also support maintenance teams for facilities, plants or properties. If your maintenance team receives service requests from customers or employees, 311service will streamline the process from start to finish.