Mobile Service Request

Go paperless with NEXGEN iPad application that enables field users to efficiently manage assets, service requests, work orders and parts in real time.

 

Mobile iPad App – Service Requests

NEXGEN Asset Management’s iPad application has a Service Request module that allows users to efficiently respond to customer service requests from the field using the mobile iPad device. Users have the ability to identify the closest service requests relative to their current location using the GIS and mapping features. Users can view, edit and close out service requests from the iPad application. In the event that the service request requires a work order to resolve the issue, users can create a linked work order directly from the mobile device. All updates are real time.

 

Mobile Laptop

For users that prefer the full NEXGEN Asset Management desktop, laptops with internet connections (WiFi or cellular cards) will allow users to access the same application as if there were in their office. Users will have full access of all the features of the service request module.

 

Service Requests Highlights

 

  • Respond to “My Service Requests” or “All Service Requests”.
  • Show service requests on Geographic Information System map.
  • Assign or Edit service requests from iPad.
  • If necessary, create work orders from mobile device.

 


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