Check out all the new features we’ve added to NEXGEN below.

NEXGEN Mobile

• New Mobile Dashboard – We’ve completely revamped our mobile dashboards! Status indicators like Open and Complete will now be featured on the dashboard to help users identify what work is still pending. For teams that operate off of a “bench system,” we’ve updated the mobile dashboards to feature a “My Team” tab. Users will now be able to easily see work assigned to them and to other members on their team. We have also added Inspections and Condition Assessments sections to the dashboard. Finally, we’ve made dashboards more customizable and have added toggles to “hide” sections that don’t apply to your work.
• App Linking – Do you get text or email notifications from NEXGEN on your mobile devices? When tapping on a link to a NEXGEN record, your mobile device will now take you to the NEXGEN app instead of a web browser to save time. In addition, work order and service request links will take you directly to the record page and links sent via the Microsoft Teams and Outlook applications will also redirect to NEXGEN mobile apps.
• Employee Location Sharing (Beta) – To expedite service request and work order assignments, NEXGEN has incorporated a feature to visualize employee locations in our new dashboard map views. Employee locations will only be visible if the employee has enabled location services and if the proper user group settings have been enabled.
• Work Order Map/List View Changes – The Work Order module list view on mobile will now feature easily viewable pins to organize your work order queue. In portrait mode, users will be able to switch between a complete map view or toggle into a list view easily. Users that still prefer to see work orders in a list and map format simultaneously will see both when holding their device horizontally.
• Add Item to Work Order Screen Updates – We’ve enhanced the add item to Work Orders functionality on our tablet applications to emphasize item images. Users can now favorite items from the Add Items screen and can see recently used items when accessing NEXGEN via their tablet application.
• Mandatory Fields Now Visible on Mobile Devices – Users will now be able to distinguish between mandatory and non-mandatory fields on mobile devices. Mandatory fields will be indicated by a red asterisk.
• Asset Top Zone Details Available in Offline Mode – Users can now access the top section details of an asset record when in Offline Mode: they can open the asset record in offline mode and make edits to standard fields.
• GIS Layer and Attribute Download – Users are now able to assign sync schedules to GIS layers and map data for use in offline mode.

Want to learn more? See the links below for our recordings of our new release webinar. For a focus on mobile devices, see Part 2.

January 2025 New Feature Webinar (Part 1)

January 2025 New Feature Webinar (Part 2)