NEW: Expand or collapse activity feeds for a better experience when viewing records. Click the drop-down next to Activity Feed to try it out!

For a list of the changes we’ve made, see the information below. Line items pertaining to existing support tickets will have the ticket number listed at the end.

Access & Security

• Added a new look for the login screen.
• Added Mix Mode Authentication. Organizations with SSO enabled can also have named users — you can now assign contractors a NEXGEN username and password without providing access to your AD.

Data Management Tool

• Made Data Management Tool enhancements, including miscellaneous bug fixes and expanded logs to eliminate confusion about why your data didn’t upload as expected.
• Updated the Replace Cost functionality when importing new assets via the Data Management tool, and added validations for exceptions against Purchase Date, Install Date, and Warranty Expires date fields to match existing UI functionality. (#26731)
• Updated the Asset Class import sheet to permit users to use the same Asset Class Name across different domains. (#27034)

Condition Assessments

• Updated list view in the Condition Assessment module for iPad and Android tablet: Choose between map or list view or see both in landscape mode.

Forms

• Made Favoriting Forms available in more places throughout NEXGEN.
• Updated list view in the Forms module for iPad and Android tablet: Choose between map or list view or see both in landscape mode.

GIS

• Enhanced how users view GIS asset information.
• Users will now be able to see feature information by clicking on a feature. You no longer need to select a tool first!

NEXGEN 311 & Contractor Portal

• Added 311 Portal duplicate ticket recognition available on web and devices.
• Limit duplicate ticket submissions by enabling our duplicate detector. SRs within a specific radius that match a specific SR type will be shown to users submitting similar requests.
• Made improvements to My Dashboard.
• Users can now visit their profile for a comprehensive look at submitted items and their status.
• Made improvements to the Contractor Portal.
• The Contractor Portal is getting a refreshed look with an updated login screen and an updated dashboard page.
• Updated 311 Problem Type keyword search logic to include parent problem types with child problems, for more inclusive keyword searching by end users. (#23074)

Work Orders & Purchasing

• Added Warehouse-driven Purchase Requisitions and Purchase Orders.
• Organizations can now associate a specific warehouse to a PR/PO.
• Introduced WO Cause cascading by Task: Cause lists can now be tied to specific WO tasks.
• Introduced WO Resolution cascading by Cause: You can now link Resolutions to Causes.

Settings & Other Improvements

• Improved the way you upload photos in NEXGEN.
• Multi-select up to five attachments when uploading images on mobile devices.
• The newsletter icon will now be hidden after the first close.
• We know the pop-up gets annoying, so we’ve made this change with that in mind. But don’t fret — if you dismiss it and ever want to see it again, the pop-up will still be visible when you click the “i” icon.
• Added the ability to add comments and attachments to records in the Closed or Cancelled statuses (WO, SR, PO, PR). (#27699)
• Updated comment functionality to permit a user to tag themselves in a comment. (#28434)

Bug Fixes*

*This list reflects bug fixes currently confirmed for this release and is subject to change.

• Fixed an issue where an expired Contractor Portal document, once replaced with an updated document showing a new expiry date, incorrectly kept the client flagged as non-compliant and continued showing the popup. (#28228)
• Fixed an issue where attachments added from the Contractor Portal weren’t appearing as expected in Work Orders in NEXGEN’s web app. (#17542, #28645)
• Fixed an issue where calling the GET /api/nexgensrs/GetServiceRequestCustomers endpoint returned a 500 error. (#28501)
• Corrected an issue on PMs where a user was unable to use the “check all” checkbox when editing asset schedules in a Parent PM with multiple date schedules. (#24674)
• Updated the UI so that when a child schedule is unchecked on a Parent PM, it no longer displays on the asset record. (#28511)
• Fixed an issue where an Inventory Requisition showed only a deactivated warehouse location option for picking/issuing after ordering an item from the “Related Products” section within the Store module. (#28171)
• Fixed an issue affecting ad hoc reporting. (#28374)
• Fixed an issue where the system wasn’t saving edits when re-sorting UDFs on Forms from the UI. (#28289)
• Fixed an issue preventing users from creating duplicate Pay Rate Types across different Pay Type modules in Lookups, and updates the “Default” flag validation so it’s no longer required. (#28707)
• Updated system logic to correctly handle UDFs configured with leading spaces. (#28558)
• Fixed an issue where enabling “User Must Reset Password on First Login” put a brand-new user into a login loop, blocking system access. (#28488)
• Corrected an issue that prevented users from exporting all configured fields from the Lookups module when exporting to Excel or PDF. (#28241)
• Corrected an issue where an asset could not be marked Complete on a Work Order. (#28387)