Check out NEXGEN’s newest updates below. Line items pertaining to existing support tickets will have the ticket number listed at the end.

Forms

• Added the ability to create non-asset forms directly from the Forms module.
• Added a Forms favorite tab to allow users to save frequently used forms for quick form creation.
• Non-asset forms should now show a list of their linked PMs in the UDF module within Settings.

NAMI Features (Beta)

• New NAMI Dashboards in the Preventive Maintenance, Service Request, and Work Order modules.
  • NAMI Dashboards provide a pre-curated environment to help see trends, forecasts, activity, and catch data gaps.
  • Dashboards will feature monthly/yearly cost projections, resource allocation tracking, average response/resolution times, and cost variance metrics.
• New NAMI Insight analytics tool to summarize data in the Work Order module list and grid views.
  • NAMI Insights provides a guided experience with Operational Highlights and Suggested Follow-up Questions, allowing users to gain insights and answer data-related questions directly within the NEXGEN system. It is currently available in the Work Order module’s List and Detail views. NAMI PM Builder enhancements to improve usability and UI.
  • Users can now drag-and-drop PDFs into the PM Checklist builder slider.
  • Upload limit of 50 MB is now removed. Users can upload PDFs of any size and add their page range for the PM Builder to analyze.

Preventive Maintenance

• Updated how users create and view WO templates.
  • Work Order templates will now be identified by a WO Template flag, allowing organizations to further customize their templates with the relevant Type.
  • WO templates will also be visible in grid and list view.
• PMs and PdMs will be automatically deactivated if the last active asset is removed during an asset replacement workflow.
• PM WOs will no longer send notifications to users if those users are inactive or if a domain is unassigned.

Service Request

• 311 Service Requests will now display a “Hide from Public” checkbox, allowing users to hide SRs from their portals directly within NEXGEN.

Settings, Company Options, & Data Import

• Made UI changes to Settings related modules. Settings now have a new interface, updated filtering options, and a slider window for editing instead of a pop-up window.
• SSO secret keys are now editable via the NEXGEN UI. Organizations can also subscribe to expiry notifications and receive notifications prior to a key’s expiration date.
• Access OneLogin is now supported as a SSO option.
• OData APIs are now available for Work Order and Service Request data.
• The Data Import module in Settings has been renamed to Data Management Tool. This feature is part of larger changes coming to NEXGEN’s Data Import feature.
  • BETA: SFTP Import options are now available as a beta feature in the Data Management Tool. Organizations can schedule imports to add asset reading data on a schedule.

Work Order

• Added the ability to set resources as favorites.
• Users can now save employees to quickly add time without searching or filtering. Web users can save employees via the “Add Multiple” dropdown in the WO resource zone.
• Added the ability to attach multiple of the same non-asset form on one WO.

Bug Fixes

• Fixed a GIS error that appeared when preparing a layer. (#27208)
• Fixed the issue of attachments not appearing. (#27462)
• Fixed an issue where adding equipment as a resource on a work order caused the Operator Name field to auto-populate unintentionally. (#27496)
• Fixed GIS map layers not displaying correctly. (#27652)