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Client Support

NEXGEN Asset Management / Client Support

Technical Support

NEXGEN offers four types of support to fit your needs. Live Support, Professional technical support team is available during Monday through Friday from 8 am (EST) to 5 pm (EST).

Live Chat

Live online support through a live chat with our professional technical support team is available during Monday through Friday from 8 am (EST) to 5 pm (PST).

Online Support

Users can submit online questions or requests through our website.

A great user experience starts with great client service.

We don’t just hire anyone to be on our Client Services Team. Our service-centric team is made up of the type of people who thrive on finding creative solutions to problems and have a smile on their face while doing it.

NEXGEN’s Client Services Team is committed to delivering professional, timely and quality resolutions to user issues as defined in our Level of Service Agreements. Customers can email our professional technical support team at support@nexgenam.com for a quick response to resolve their issues.

Level of Service Agreements

NEXGEN believes in establishing Level of Service (LOS) Agreements to ensure that we are delivering the performance that is expected by our clients.

  • During business hours, users will be able to speak to a live technical support specialist. In the unlikely event that all support specialists are helping other users, any messages will be responded to within one hour of receipt.
  • During business hours, we will respond to all online or email technical support requests within one hour of receipt.
  • Calls or messages received outside of business hours will be forwarded to one of our highly trained technical support specialists and will be responded to in a timely manner.
  • We will never outsource technical support to any third party or overseas firm.

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