Support

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Live Chat

Live online support through a live chat with our professional technical support team is available during Monday through Friday from 8 am (EST) to 5 pm (PST).

Online Support

Users can submit online questions or requests through our website.

NEXGEN Asset Management’s Technical Support Services is committed to delivering professional, timely, and quality resolutions to user issues as defined in our service level agreements. Customers can email our professional technical support team at support@nexgenam.com for a quick response to resolve their issues.

 

Level of Service Agreements

 

NEXGEN Asset Management believes in establishing Level of Service (LOS) Agreements with clients to ensure that we are delivering the performance that is expected by our users.

 

  • During business hours, users will be able to speak to a live technical support specialist. In the unlikely event that all support specialists are helping other users, any messages will be responded within 1 hour of when we receive them.
  • During business hours, we will respond to all online or email technical support request within 1 hour of when we receive them.
  • After business hour calls or messages will be forwarded to one of our highly trained technical support specialist and will be responded in a timely manner.
  • We will never outsource technical support to any third party or overseas firm.

 

 


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