Service Request

Two way communication between customers and maintenance teams is vital to a successful service request program.

 

NEXGEN Asset Management’s Service Request module is where efficient maintenance begins. No matter how your organization receives service requests, our software has a way to track them. Service requests are easily converted to work orders, so issues are tracked from start to finish.

Our software integrates with public service request reporting platforms, so there is no need to maintain multiple databases. Service requests can be instantly dispatched to field maintenance crews for quick response.

Service request history allows your agency to track types of requests and measure the quality of customer service.

Service Request Highlights

 

  • Service requests are dispatched directly to maintenance crews to minimize response time
  • Track and monitor types of service requests from customers
  • Track labor and equipment in service requests.
  • Service requests can be converted and linked to work orders
  • Integrate with public service request reporting platforms, like 311service.com

 


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