NEXGEN Asset Management’s Technical Support Services is committed to deliver professional, timely and quality resolutions to user issues as defined in our service level agreements.
NEXGEN AM offers three types of support to fit your needs.
- - Live Support (With our technical team)
- - Live Chat (Live chat with our technical team)
- - Email (Emails will be responded within 1 hour)
Highly Trained Technical Support Team.
NEXGEN AM's Technical Support Team are software developers that are very experienced with the software and can answer detailed questions regarding the software functionalities.
Level of Service Agreements
NEXGEN Asset Management believes in establishing Level of Service (LOS) Agreements with clients to ensure that we are delivering the performance that is expected by our users.
- During business hours, users will be able to speak to a live technical support specialist. In the unlikely event that all support specialists are helping other users, any messages will be responded within 1 hour of when we receive them.
- During business hours, we will respond to all email technical support request within 1 hour of when we receive them.
- After business hour calls or messages will be forwarded to one of our highly trained technical support specialist and will be responded in a timely manner.
- We will never outsource technical support to third party firm overseas
Technical Support
Live Support
Mon- Fri from 8 am (EST) to 8 pm (EST)
Telephone: 916.564.8000 x 320
Telephone: 916.779.7320
Live Chat
Mon- Fri from 8 am (EST) to 8 pm (EST)
Email
support@nexgenam.com
Commitment to Excellence. In the unlikely event that our technical support team did not meet our Level of Service Agreements or issues were not resolved, please contact me.
Telephone: 916.564.8000 x 300
Email: vyee@nexgenam.com
Vincent Yee
President