Performance Module

 

Simple to use performance reports allow users to effectively manage performance to meet targeted service levels.

 

NEXGEN AM’s Performance Module includes service levels and performance reports.
NEXGEN AM’s service level module of the CMMS allows users to track and measure customers’ desired service levels. Users can create custom service levels or pick from our asset management best practices list of predefined service levels. Having the service levels integrated with the asset management system allows users to monitor the agency’s performance relative to meeting service level targets.

 

• • NEXGEN AM’s performance reports are easily generated from the CMMS through hundreds of standard performance reports or customized through a simple report generation tools. Real time performance metrics are presented to users on the dashboard. These performance reports on the dashboard are customizable to the users. No need to ask the reporting expert in the office to generate reports. Users can view and create custom reports easily through our performance report module. Being able to track performance allows users to meet service level targets.

 

Don't want to create reports on your own? As part of our annual maintenance costs, we will create any custom reports for you!

 

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• Service Levels

   

  Establishing service levels aligns organizations to work towards common performance goals.

  • The common denominator among all of the asset management elements is working towards meeting the stakeholders’ desired levels of service. The service level is the foundation for developing an asset management program. NEXGEN AM’s service level module allows organizations to formally establish and measure the desired service levels and its targeted performance metrics. Organizations can either custom develop or choose from a predefined list of service level performance measurements to help establish service levels. The organizations will select their targeted performance goals for each of the service levels. These service level performance metrics are easily reported through NEXGEN AM’s dashboard and CMMS modules to ensure that the organization is working towards common service levels.

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    • Performance Reports

       

      Transforming information to knowledge through performance reports is critical to making good asset management decisions.

    • Being able to easily generate performance reports is vital to converting information to knowledge for good asset management decision making. NEXGEN AM has the flexibility of generating any performance reports or using our asset management best practices predefined performance reports.
    • NEXGEN AM standard performance measurements are broken into three main categories:
      • - Customer Performance - Measures performance of meeting customers’ desired service levels
      • - Asset Performance - Measures performance of the assets in supporting service levels
      • - Operations Performance - Measures operations and maintenance efficiencies
      • Users can save custom performance measures and reports. Key performance reports can be highlighted in the users’ dashboards.