Customer Module

Customer information and service request management are key factors in delivering targeted service levels.

NEXGEN AM’s customer information and service request modules rival any customer information systems.
Having a customer information system integrated with a CMMS and an asset management system provide a synergistic solution for organizations. NEXGEN AM’s customer module tracks all pertinent information, service requests and service level performances. The service request can be converted into a work order to link the history. Customer service requests can be dispatched to

maintenance crews for a quick response.

Customer

NEXGEN AM’s customer module allows users to track detail information such as customer account information and historical service requests. Users can locate customers through our quick search tool or graphically through our Geographic Information System maps.

Customer Highlights.

• - Full feature customer information system integrated with a CMMS and an asset management system.
• - Track customer service levels for performance reports.
• - Quick search tools and GIS interfaces allow flexible methods to locate customers’ records.

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• Service Requests

• Customer service requests can be tracked through NEXGEN AM’s service request module. Service requests can be converted and linked to work orders if necessary to resolve the issues. Service requests allow an agency to track types of requests and measure the quality of their customer service.

  
  Service Request Highlights.
  • - Allow customer service representatives to dispatch service requests directly to maintenance crews to minimize response time.
  • - Track and monitor types of service requests from customers.
  • - Ability to track labor and equipment in service requests. Service requests can be converted and linked to work orders.